Feature Documentation

1. Custom Document Capture

Definition: Allows capturing customer documents (ID proof, address proof, etc.) during the KYC process.
Usage: Enables users to upload documents like Aadhaar, PAN, passport, etc.
Variations Across Tiers:

• Basic: Up to 5 documents per session.
• Higher Tiers: Unlimited uploads.

2. Pre-VCIP Form

Definition: A form used before the Video Customer Identification Process (VCIP) for collecting user details.
Usage: Includes pre-filled details, reducing errors and processing time.
Variations: Unlimited across all tiers.

3. Reverse Geocoding

Definition: Converts a geographic location (latitude & longitude) into an address.
Usage: Verifies whether the customer's location matches provided details to prevent fraud.
Availability: Yes, across all tiers.

4. VPN Detection

Definition: Identifies if a user is using a VPN to mask their real location.
Usage: Prevents fraud by detecting anomalies in IP addresses.
Availability: Yes, across all tiers.

5. Liveness Check

Definition: Uses AI to ensure a real person is present during video verification.
Usage: Prevents spoofing, deepfake attacks, and static image fraud.
Availability: Yes, across all tiers.

6. Custom Theme

Definition: Allows businesses to customize the interface with their branding.
Usage: Provides a seamless white-label experience.
Availability:

• Basic: No customization.
• Managed, Premium, Enterprise: Yes.

7. Session Screen Recording

Definition: Records customer interactions during the KYC process.
Usage: Compliance & audit trail for regulatory adherence.
Availability:

• Basic: Not available.
• Managed, Premium, Enterprise: Available.

8. Multipart Video Call

Definition: Allows multiple participants in a video KYC session.
Usage: Useful for business accounts requiring multiple signatories.
Availability:

• Basic: No.
• Higher Tiers: Yes.

9. Integrated CKYC Download

Definition: Allows businesses to fetch customer data from the Central KYC (CKYC) registry.
Usage: Reduces redundant document uploads and enhances verification speed.
Availability: Yes across all tiers (with conditions).

10. Integrated CKYC Upload

Definition: Allows businesses to submit KYC records to the CKYC registry.
Usage: Helps institutions maintain compliance and centralize customer data.
Availability:

• Enterprise only.

11. Integrated Aadhaar-based eKYC

Definition: Fetches customer data from UIDAI using Aadhaar authentication.
Usage: Reduces manual data entry, ensures accuracy.
Availability: Yes across all tiers (with conditions).

12. Integrated Digilocker Pull

Definition: Allows fetching of government-issued documents from DigiLocker.
Usage: Secure, verified document retrieval.
Availability: Yes across all tiers.

13. Penny Drop Bank Verification

Definition: Deposits a small amount (₹1) into a user's bank account to verify its validity.
Usage: Ensures the provided bank details are correct.
Availability:

• Basic & Managed: No.
• Premium & Enterprise: Yes.

14. Customized Unique Journeys

Definition: Allows businesses to define custom verification workflows.
Usage: Personalizes the KYC experience based on business requirements.
Availability:

• Basic: 3 journeys.
• Managed: 6 journeys.
• Higher Tiers: Unlimited.

15. Document Facematch

Definition: Uses AI to compare a customer’s selfie with their ID photo.
Usage: Prevents identity fraud.
Availability:

• Basic: Up to 1 match per session.
• Managed: 3 per session.
• Higher Tiers: Unlimited.

16. Data Storage

Definition: Duration for which customer KYC data is stored.
Usage: Compliance with RBI & SEBI regulations.
Availability:

• Basic: 3 months.
• Managed: 6 months.
• Premium: 12 months.
• Enterprise: 5 years.

17. Custom QNA

Definition: Allows businesses to add additional questions during KYC.
Usage: Enables customized risk assessment.
Availability:

• Basic: 30 per session.
• Managed: 50 per session.
• Higher Tiers: Unlimited.

18. Chat Box for Agent and User

Definition: Live chat support for real-time assistance.
Usage: Helps users complete KYC without confusion.
Availability: Yes across all tiers.

19. Call Routing (Language, Product, Region-Based)

Definition: Routes customer calls based on predefined criteria.
Usage: Enhances call handling efficiency.
Availability:

• Basic: Language-based only.
• Higher Tiers: Supports all types.

20. Schedule-Based Calling

Definition: Allows scheduled callbacks for pending verifications.
Usage: Reduces drop-offs in KYC completion.
Availability:

• Basic: No.
• Higher Tiers: Yes.

21. Customer Outreach / Dialler Management

Definition: Automates follow-up calls for pending KYC applications.
Usage: Increases KYC completion rates.
Availability:

• Basic & Managed: No.
• Higher Tiers: Yes.

22. Consumer Analytics

• Basic Analytics: Provides insights into KYC process efficiency.
• Advanced Analytics: Includes funnel tracking, fraud detection.
  Availability:
• Basic & Managed: Basic only.
• Higher Tiers: Advanced.

23. Webhooks

Definition: Enables real-time data integration with external platforms.
Usage: Automates workflows by pushing data to CRM, fraud detection systems.
Availability:

• Basic & Managed: No.
• Higher Tiers: Yes.

24. Custom Database Connection

Definition: Allows integration with an external database for storing or retrieving KYC-related information.
Usage: Enables real-time database connectivity for data verification.
Availability:

• Basic & Managed: No.
• Premium & Enterprise: Yes.

25. On-premise Deployment

Definition: Enables businesses to host the KYC solution on their own infrastructure.
Usage: Suitable for organizations with strict data security and compliance requirements.
Availability:

• Basic & Managed: No.
• Premium & Enterprise: Yes.

26. MIS Over Email

Definition: Sends Management Information System (MIS) reports via email for better insights.
Usage: Provides periodic KYC data summaries.
Availability:

• Basic: No.
• Managed, Premium, Enterprise: Yes.

27. Android/iOS SDK

Definition: Provides SDKs for integrating KYC processes into mobile applications.
Usage: Enables seamless in-app KYC verification.
Availability:

• Basic: No.
• Managed, Premium, Enterprise: Yes.

28. RBAC (Role-Based Access Control)

Definition: Defines user roles and access levels within the KYC system Learn more about RBAC.
Usage: Ensures secure access control for different team members.
Availability:

• Basic: Maker/ Checker/ Admin
• Managed: Maker/ Checker/ Admin/ Product level admin
• Premium & Enterprise: Maker/ Checker/ Admin/ Product level admin/ View only admin

29. Custom API Connector

Definition: Allows external systems to connect and interact with the KYC platform via APIs.
Usage: Enables seamless data exchange between different platforms.
Availability:

• Basic & Managed: No.
• Premium & Enterprise: Yes.