Queue Viewer

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Key Features Highlighted by Red Marking

Queue Matrix (Primary Feature)

The red marking points to the Queue Matrix section, which is the core functionality of the application. This section displays:

• Queue Status Monitoring: Real-time display of queue status (ACTIVE, EMPTY, UNKNOWN)
• User Count Visualization: Visual representation of users currently in each queue
• Queue Management Actions: View detailed queue information and remove users from queues
• Auto-refresh Capability: Configurable refresh intervals (default 10 seconds) for real-time updates

Queue Scanner

• Customer Name Search: Input field for searching specific customers across queues
• Quick Queue Access: Direct scanning functionality to locate customers

User Management Interface

• Real-time User Display: Shows active users currently in the selected queue
• User Information: Displays comprehensive user details including:
• User ID (1234567128)
• Queue Position (1) with visual status indicator
• Session ID for tracking
• Message data
• Timestamp of queue entry

Interactive Features

• Remove User Capability: Red "Remove" button with trash icon for queue management
• Position Tracking: Green badge showing user's position in queue
• Session Management: Unique session ID for user tracking

Customer Lookup Interface

• Input Field: Labeled "Customer Name", this field allows users to enter a customer identifier (e.g., "1234567128" as shown).
• Scan Button: A blue button labeled "Scan" (with a magnifying glass icon) initiates the search for the entered customer.

Customer Status Display

• "Customer Found!" Notification: A green checkmark and blue information icon indicate a successful customer lookup.
• Detailed Customer Information: Upon a successful scan, the following details are displayed:
  • Customer ID: The unique identifier for the customer (e.g., "1234567128").
  • Queue Position: The customer's current position in the queue (e.g., "1").
  • Queue Length: The total number of items/customers in the queue (e.g., "1").
  • Session ID: A unique identifier for the customer's session (e.g., "c5b04190-4b4b-4726-b8bd-4351dbebe680").
  • Status: The current status of the customer in the queue, highlighted in green (e.g., "ACTIVE").
  • Status Code: A numerical status code (e.g., "200").
  • Queue URL: The URL associated with the customer's queue (e.g., "xiarch_uat_free_FINTECHFARM_vkyc").

Queue Audit Logs Section

Based on the code analysis, here are all the available types of log searches in the Queue Audit Logs section: Search Types Available:

1. Agent Search
   • Type: agent
   • Field: Agent ID
   • Description: Search logs by specific agent identifier
   • Input: Text field for entering agent ID
2. User Search
   • Type: user
   • Field: User ID
   • Description: Search logs by specific user identifier
   • Input: Text field for entering user ID
3. Queue Search
   • Type: queue
   • Field: Queue Name
   • Description: Search logs by specific queue name
   • Input: Text field for entering queue name
4. Session Search
   • Type: session
   • Field: Session ID
   • Description: Search logs by specific session identifier
   • Input: Text field for entering session ID
5. Event Type Search
   • Type: event
   • Field: Event Type
   • Description: Search logs by specific event types
   • Input: Dropdown with predefined event types including: All Events
     • User Enqueued
     • User Dequeued
     • User Removed
     • User Position Checked
     • Queue Created
     • Queue Details Accessed
     • User Not Present in DB
     • Failed to Search User in DB
     • Failed to Search Session in DB
     • Customer Already in Call
     • Failed to Update Session (User Abandoned)
     • User Abandoned
     • Failed to Update Session
     • Failed to Update Agent Table
     • Failed to Acquire Queued User
6. Date Search
   • Type: date
   • Field: Date
   • Description: Search logs by specific date
   • Input: Date picker for selecting a single date
7. Date Range Search
   • Type: date_range
   • Field: Date Range
   • Description: Search logs within a specific date range
   • Input: Interactive calendar with start and end date selection
   • Features: Quick selection buttons (Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Last 3 Months)

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For additional help or troubleshooting, contact our support team or refer to the API documentation.